Client Enablement Specialist
Location: Schaumburg, IL (Hybrid)
Company Overview
HALOCK is a U.S.-based, privately owned risk and information security consulting firm. As the inventor of Duty of Care Risk Analysis (DoCRA), HALOCK empowers organizations to implement effective, defensible security programs. We are seeking a dedicated Client Enablement Specialist who is passionate about helping clients strengthen their security posture and achieve long-term success.
Position Overview
We are seeking a highly organized, cross-functional Sales and Marketing Support Specialist to support our client engagement, sales enablement, and marketing efforts. This role will serve as a key connector between the sales, marketing, and sales teams—helping ensure seamless communication, campaign execution, and client experience. The ideal candidate is collaborative, detail-oriented, and passionate about creating meaningful client interactions across the customer lifecycle.
Key Responsibilities
Sales Support
- Assist the sales team with prospect research, lead qualification, and CRM updates
- Prepare client-facing presentations, proposals, and follow-up materials
- Coordinate scheduling of client meetings, demos, and follow-up activities
- Monitor sales pipeline data and support reporting needs for leadership
- Collaborate with account executives to support RFPs, contracts, and sales documentation
Marketing Support
- Coordinate and support execution of marketing campaigns, webinars, and events
- Help create and distribute marketing collateral, email communications, and content
- Maintain marketing and sales assets to ensure brand consistency and accuracy
- Support lead generation efforts by managing inbound inquiries and nurturing prospects
- Track campaign performance and report on engagement metrics
Client Engagement & Support
- Assist in onboarding processes and welcome communications for new clients
- Support ongoing client engagement initiatives such as newsletters, check-ins, or learning sessions
- Gather client feedback and track satisfaction to support retention and upsell opportunities
- Collaborate with client and delivery teams to ensure smooth hand-offs from sales
- Maintain documentation of client interactions and feedback in CRM and related tools
Qualifications
- 2–4 years of experience in sales support, marketing coordination, client success, or related roles
- Strong written and verbal communication skills
- Highly organized with the ability to manage multiple priorities and deadlines
- Experience with CRM tools (e.g., HubSpot), marketing automation, and basic analytics
- Proficient in Microsoft Office; familiarity with design tools (e.g., Canva, Adobe) is a plus
- Team player with a proactive attitude and strong attention to detail
- Experience in B2B, SaaS, or cybersecurity/technology industries is preferred
Ideal Candidate Traits
- Comfortable working cross-functionally with sales, marketing, and operations
- Energized by collaboration and delivering great client experiences
- Analytical mindset with a focus on continuous improvement
- Curious, coachable, and eager to learn and grow within the organization
- Able to adapt in a fast-paced, evolving environment
